Policies

What we do — and what we don’t

Good Neighbors For Seniors provides non-medical concierge services only. We help with the practical parts of everyday life so independence stays easy.

• We do: errands, grocery and pharmacy pickups, transportation, light home upkeep, organising, companionship and wellbeing check-ins.
• We don’t: administer or handle medication, provide nursing or personal hygiene care, lift or transfer clients, give medical, legal or financial advice, or perform licensed trade work such as electrical or plumbing repair.

Scheduling and visits

Visits are scheduled in advance so the same familiar neighbor can be there consistently. We confirm the week ahead by text or call — whichever you prefer.

Need something last minute? Ask. We’ll always tell you honestly whether we can get there.

• Standard visiting hours are Monday through Saturday, 8:00am – 6:00pm.
• We arrive within a 30-minute window of the agreed time and let you know if traffic changes that.
• Recurring visits keep the same day and time unless you ask us to move them.

Changes and cancellations

Life happens, and we’d rather you tell us than worry about it. Give us as much notice as you reasonably can and we’ll rearrange without any fuss.

• Cancel or move a visit with 24 hours’ notice at no charge.
• Same-day cancellations may be billed at the visit rate, at our discretion — illness and emergencies are always excused.
• If we ever have to cancel on you, that visit is on us.

Safety, screening and insurance

Every person who represents Good Neighbors is background-checked and personally trained before their first visit. We are insured, and we carry that coverage for your protection as much as ours.

• Background checks and reference checks on every team member.
• Valid driver’s licence and insured vehicle for any transportation service.
• Keys, alarm codes and entry instructions are stored securely and never shared.
• We do not accept cash, gifts or gratuities beyond the agreed rate.

Privacy and your information

We collect only what we need to plan good visits: contact details, the tasks you want help with, and the emergency contacts you choose to give us.

We never sell, rent or trade your information. We share details with family members only when you have told us to.

Payment

Pricing is agreed after a free in-person visit, so you know the number before anything begins. There are no contracts and no cancellation penalties for ending service.

Invoices go out on a regular schedule and can be sent to a family member instead of the client — just tell us which.

If something isn’t right

Tell us. Directly, and as soon as you notice. We would far rather hear about a small problem today than lose your trust over it next month.

Every concern goes straight to Kenny, and you’ll hear back within one business day.